Privacy Policy

Privacy Policy

Introduction

Welcome to https://auto-glass-specialists.collision-talk.com (hereafter referred to as “Auto Glass Specialists,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and disclosure of personal data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  • Our official website at https://auto-glass-specialists.collision-talk.com
  • Any mobile applications or services provided by Auto Glass Specialists
  • Online forms, surveys, and interactions through our platforms
  • Links to third-party websites or services embedded in our content

Please note that this policy does not extend to external platforms or services accessed through links on our website, as these entities have their own privacy policies. We encourage users to review these policies before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with Auto Glass Specialists when:

  • You sign up and use our applications or services as an authorized user
  • You visit and navigate through our websites linked to this policy
  • You choose to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various categories of personal data, which can include:

  • Account Information: Details related to your user account creation and maintenance.
  • Payment Information: Credit card details, billing addresses, and transaction records required for processing payments.
  • Financial Information: Bank account numbers or other financial data for direct debit or refund purposes.
  • Purchase Information: Product orders, order history, and purchase preferences.
  • Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar information from your mobile devices when you use our apps.
  • Location Data: Geographic coordinates captured through GPS or similar technologies when you interact with our location-based services.
  • Feedback: Comments, reviews, and responses provided by users to improve our products and services.
  • Social Media Information: User data shared when you log in or interact with our accounts on social media platforms.
  • Product Information: Details about products you have shown interest in, purchased, or reviewed.

We gather this data through various methods, including direct user input, interactions with our systems, and automated technologies. Additionally, we may receive personal data from third parties, such as payment processors, marketing partners, or analytics providers, who operate under their respective privacy policies.

Cookies

Auto Glass Specialists employs cookies to enhance your experience and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website, enabling features like login sessions and account management.
  • Preference Cookies: Used to remember user preferences and settings, such as language selection or display options.
  • Analytics Cookies: Track user interactions and behavior on our websites to provide insights for improvement and personalization.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Processing transactions and delivering services requested by users
  • Maintaining user accounts and profiles
  • Personalizing content and advertising based on user preferences
  • Complying with legal obligations and regulatory requirements
  • Conducting research and analysis to improve our products and services

Once the purpose for data retention is no longer applicable, we will delete or anonymize the data in accordance with applicable privacy laws.

Security Measures

Auto Glass Specialists implements robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption of data at rest and in transit using industry-standard encryption protocols.
  • Access controls and restrictions based on role and need-to-know principles.
  • Regular security audits and vulnerability assessments to identify and mitigate risks.
  • Engagement with reputable third-party processing providers who adhere to strict security standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that we have received data from a child, we will take steps to delete that information from our systems and servers.

Your Rights (Subject to Local Privacy Laws)

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to legal exceptions.
  • Restriction: The right to limit the processing of your personal data in certain circumstances.
  • Data Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: The right to object to the processing of your personal data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights, please contact our privacy team at your earliest convenience. We will respond to legitimate requests in a timely manner and as required by law.

Changes to Policy

Auto Glass Specialists reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically for any revisions.

Contact Information

For inquiries, requests to unsubscribe, or questions regarding data privacy, please contact us:

  • Email: [email protected]
  • Mailing Address: Auto Glass Specialists, Privacy Team, [Street Address], [City, State, ZIP Code]